During the winter months, our hand crew snow operations team handles the important task of timely service as it relates to hand shovelling and clearing of client sidewalks, entrances, walkways, and common areas during winter snow events. Without committed help, our snow operations would not be able to deliver excellent service in this respect. Each team member must be understanding of our company’s goals and committed to the below expectations to be successful.

Goals: - Give Quality Service - Clear walkways to ensure completely free of snow and ice - Respectful of Client Property - Working in a considerate manner around vehicles, furniture, other articles near homes, buildings, landscape - Professionalism - Consistent and deliberate work ethic - Image and Actions reflect Cedar Springs’ brand

Crew Leaders are responsible to direct and manage a small team of staff (1-3 people) in the efficient clearing and de-icing of driveways, sidewalks, walkways, steps, etc. A route list is assigned to various sites in Cedar Springs service areas, for which you will remain responsible throughout the entire winter. You will also be responsible to perform support tasks such as basic troubleshooting and equipment maintenance, loading/unloading trucks and safely driving truck and trailer in wintery conditions. This position requires the crew leader to work on an on-call basis with irregular hours, often overnight, so an open schedule is a must. Successful crew leaders are available and committed to work on very short notice, at all times of the day and night, as dictated by the weather and operational response requirements.

This leadership position during the winter season is a middle management role whereby this supervisor plans, oversees and supports a large staff who perform the timely and important service work of hand clearing/hand salting operations. This leader is a person who has earned respect and maintains excellent rapport with their peers. A leading supervisor during this season is accessible, organized, one who communicates well and has demonstrated the ability to maintain a calm disposition. During a storm event they are assisting crews and checking in with area crew leaders to ensure they don’t fall behind and are well supported. When crews must be shuffled or moved, the hand crew supervisor will work with the operations manager to make timely decisions and communicate that to the team.

This position within our snow operations exists to take a lot of the heavy shovelling from our hand crews, who work through major snowstorms to clear every sidewalk, walkway, and door entrance for our clients. Investing in equipment such as a UTV or a sidewalk tractor gives us the opportunity to clear more surface area without exhausting our valuable hand crews. As an operator, we expect that this person will be detail-oriented, an excellent communicator with crews working around them, and with the plow operators in their area. Ensuring all walks are cleared and salted is a main priority for this operator to minimize slips & falls and maintain overall safety at each property.

Winter services rely on the steady, consistent, and detailed efforts of nighttime monitoring and salt truck operators. Outside of storm events, properties need to be attended to and cared for. Thorough detailed notes about weather conditions, property condition reports and how/when salting applications or services are provided, as data is upkept in terms of winter liability reporting. Mitigating ice buildup and potential slips on client properties is the key focus of this role to keep client properties safe. During snow/ice events, monitors/ salters are actively working through a route list in a time-sensitive window so properties are salted, and ice can be actively treated. They respond to service call urgency when prioritized by salting manager in priority sequence.

Successful snow/ice operations rely on the steady, consistent, and detailed efforts of skilled operators who remove snow in skid steers, tractors or payloaders. Safely and effectively removing snow in a timely fashion is key to a successful clearing effort. Accessing tight spaces, piling snow, and facilitating material removals from sites are all key skills tenured staff conduct every snow shift. Working together with hand crews and other plow equipment, the large equipment operator makes clearing a lot easier with versatility and having an eye for how to assist getting the job of removing snow expediently.

The role of an area supervisor is crucial to the snow operation at Cedar Springs Landscape Group. The people placed in this position are responsible for the timely snow removal and salting of the area assigned to them. With the help of the operations managers, they come up with a plan to execute for the upcoming event. The area supervisor makes sure operations managers are kept in the loop, are aware of any accidents/incidents that may have occurred and call for additional operators/hand crews when needed. People placed in this role are willing to learn, demonstrate initiative, and can make decisions based on sound judgement. The area supervisor will be able to safely operate a skid steer/plow truck, yet be available for any questions, vehicle defects, breakdowns, or questions that other crew members may have.

The Account Management plays a key role in the administrative tasks and behind the scenes work of making the snow operations run smoothly. This person is responsible for ensuring LMN is up to date for all our crews, analyzing historical data in depth to increase efficiency, and assisting in our snow operations with any and all administrative tasks that may arise.

The Operations Manager is primarily responsible for the management and direction of associated departments with regards to all snow operations. Watching the weather evolve and change, updating employees through various WhatsApp groups on the snow plan for a potential storm, and planning start times/routes all falls under the responsibility of the Ops manager. Plow operators, hand crew leaders, and the hand crew supervisor report to the operations manager to ensure every property is serviced in a timely fashion. Operations manager also handles client relations with regards to requests, complaints, or any other matters that property managers and owners may inquire about. In addition, the operations manager is also aware of fleet available for snow operations and communicating with the team and mechanic to request, repair, reduce or increase fleet vehicles and equipment.