Frequently Asked Questions
What is the area you work in?
We service Hamilton, Burlington, Oakville and the surrounding areas - landscaping maintenance and construction can be arranged for those outside these areas by request. Just give us a call.
Some other companies offer landscaping design at no charge. Why don't you?
In order to build the perfect design for you and your property – a design that has all the necessary detail and will minimize unexpected issues and delays during the construction phase – our landscape designers and architects put extensive time and expertise into this phase.
Other companies that don't charge a fee at the design stage may feel it’s better to skim through this phase in order to minimize their risk, in the hope that they'll re-coup the cost during the construction phase. We feel it's better to do the best job from the start, charge a fair fee for the service, and if you contract us to continue on with the build phase, the full design fee is then deducted from the final bill.
My neighbour was amazed with the work – and work ethic – of one of your construction crews. Can I request specific crews for my project?
We will certainly try to accomodate preferences for specific foremen, crew members or designers. We do get these requests a lot - about all our staff. So just in case we can't pull that person away from other commitments, keep in mind every one of our people come with good references! Why not give us a call now and talk to us about scheduling.
We had a patio put in last summer by another company and it's already become very uneven. We've been told we need to have it re-done. If we use Cedar Springs this time, what can be done to make it last longer?
When we install patios and walkways we always start with a minimum overall base preparation of 12" of crushed gravel followed by brick sand or screenings. The granular base is compacted in 3-4" layers. Once the stones are laid, we finish with a filling of polymeric sand to prevent future weed growth between the stones. It's what a great deal of experience has shown us will give the best quality, long term result.
Ideally, the original company will cover the issue in their warranty. The Cedar Springs Warranty would for another 2 years yet. If not, give us a call and we'll take care of it.
How can I minimize the disruption this construction project is going to cause to my family and neighbours?
Landscape construction can be messy and inconvenient. Big piles of dirt and materials on your driveway or lawn. Construction vehicles on your property or your street. The lack of silent construction equipment. No question – your peace and quiet may be interrupted for a time.
But we understand that. So our first response is to look at where we can improve the situation. Here's a few ways we can help:
- Ensure we're available to address any concerns
- Make as little mess and inconvenience as possible
- Clean up after ourselves at the end of each workday
From your end, you might want to consider having your construction done when you are no longer using your space. We often suggest the fall as the best time, since you're not spending as much time outside and the ground isn't yet frozen.
Letting neighbours know of your plans and the construction schedule is always appreciated. That way there are no surprises if things get a little noisy or unsightly. An invitation to your new space once it's done might also be appreciated!
What's the best way to make sure the landscape design will suit me, my family and my property?
Well, we always suggest that our clients take some time at the start to think about some of the things that will have a very real effect on the enjoyment of their outdoor space:
- What is your design style?
- What do you like to do outdoors?
- What do you like to do on vacation?
- What are the pros & cons of your property?
- What is your budget?
Having some clear ideas about these factors will help our designers incorporate the right features, in the right layout and even in the right order (should you want to stagger the construction in phases). Give us a call if you have any questions or ideas you'd like to discuss.
What if I find my new deck or patio shifts or cracks?
Living in Southern Ontario, we are faced with some pretty extreme weather conditions. Severe cold, long periods of rain or drought, and even harsh winds. It certainly can affect on anything built on the ground, like decks, walls or pergolas, for example. Although we use products and techniques that ensure your structures are built to last, you could potentially notice some changes as it settles in the first years. If you notice your structure has shifted, moved or cracked in the first 3 years, be sure to let us know and we'll take care of it. All our construction projects are covered by the Cedar Springs Landscape Construction Warranty. Please have a look for further details.
Is it better to build in phases or all at once?
It's often a nice idea to develop your property in phases. In most cases, this is easier to budget financially, but it also allows for features to change as the family's interests and needs change.
We do suggest that the design is done as a complete plan, as this will ensure the overall cohesiveness of the space and suitability for your home.